Goally FAQs

Goally is an all-in-one independence learning device that will take the stress out of mornings and nights. Goally's distraction free tablet includes: 20+ learning apps (including Khan kids & PBS Kids), 100+ video classes teaching life skills, 50+ built-in routines (like bedtime and morning), Kids Chore Charts, Token Economy + Calendar, 100% parent-controlled from the Parent App, NO web browser, social media, YouTube, or ads, and NO manipulative design meant to lure kids into buying add-ons.
Watch a tour of Goally here!

If you purchased a Goally device secondhand please note: A P1 or P2 Goally is a 7" device with a dark blue or hot pink silicone case. If you have a device this size and style, you won't be able to activate a new Goally subscription on it. You'll need to upgrade your device to a P3 to use Goally. Pricing is available on our website here

No, not if you want full Goally functionality. Here's why: iOS and Android security / privacy controls prevent us from implementing a lot of the night control features (like turning Goally into a night light & sound machine) when you're only using the app. We recommend only using Goally as an app as a back-up.

We also put Goally's apps on distraction-free tablets because kids learn best when they can't get on YouTube, social media, or the web.

For current app-only users: we are phasing out support for Goally as an app on non-Goally tablets. We recommend getting a tablet.

Yes. Each Tablet shows only one kid's profile. Goally was meant to be customized for each child's individual goals. Their individual progress is tracked in the Parent app.

Please order from the perspective of the parent. You can uncheck "billing same as shipping," and then the invoice will be sent to the email address included as the billing email address.

Good news! Goally doesn't charge tax.

Yes! We are covered by ESA programs in over 10 states (& counting!). Learn more HERE!

Yes - PayPal Credit offers a line of credit to customers, allowing them to make purchases and pay over time. If you pay for Goally with PayPal, you may be able to use PayPal Credit.

You can change your billing information at any time here OR do this directly in the Parent App by tapping SUPPORT -> Manage Goally Account

You can cancel Goally in our web portal here.

Yes! International shipping is $50 USD everywhere except Canada which is $30 USD.

Standard shipping within the United States is free & included within the Goally purchase, international shipping costs $50.00 except Canada which is $30 USD.

Standard US shipping takes an estimated 7 business days. International shipping takes an estimated 2 business weeks.

Return Goally in great condition within 30 days, and you'll receive a full refund. If the tablet is returned with damage and cannot be repackaged for sale, you'll be charged for only the cost of the tablet. PLEASE NOTE: If you purchased Goally with ESA funds through ClassWallet or Odyssey, we cannot process refunds for ESA orders because ESA providers don’t offer a digital refund solution. Just print & fill out our simple return form to include in your package. Then ship your Goally device back to us at 3000 Lawrence St, Denver, CO 80205. Please note that we do not cover the cost of shipping a device back.

Shipping will process a return (Which includes confirmation of arrival & appropriate following action) within approximately 1 week of receiving it.

If you've ordered more than one Goally subscription, you can set up a second profile from inside the Parent App by tapping the dropdown at the top (that has your first child's name) and tapping Add Account. You'll see an option to make an additional user account in that menu!

Make the introduction of Goally FUN! Explore the tablet together, watch some videos, play some games, and do a fun routine! This builds a positive relationship between them and Goally.

1. Open and login to the Goally Parent App
2. Tap "Support" at the bottom of the homepage
3. Tap the little plus sign "+" next to 'Add Team Members'
4. Add name and relationship (like nanny or therapist)
5. Add their phone number
6. After you press “Done” that individual will receive a text with a link to download the Goally Parent App and a Super Secret login code to connect to your kiddo’s account.

Our routines app is called CoPilot! In the Parent App, Tap "View All Copilots" -> "+." Choose from a Goally template or start from scratch! To make edits to existing CoPilots, tap the routine you want to change. Check out our tool tip to learn how to customize your kids routine.

1. Tap the ‘the ‘gear’ in top right corner
2. Tap ‘wifi’
3. Enter the secret adult code (Don’t worry, we have to google these ourselves, too! 😂)

NOTE: Goally may not work with certain public Wi-Fi networks or mobile wireless internet providers, such as AT&T, due to network restrictions or security settings.

Almost all of them. You can use our default routines and rewards, or set up your very own. Every family is unique!

There are a few ways you can support your autistic kiddo as they start using our AAC Talker app!

TIP #1: Just start, and start small! As you’re verbally producing your sentence, you can pick symbols that match your message. This is called aided language modeling and supports participation and use of AAC.

TIP #2: Use the “Give a Hint” function on the Parent app (aka Goally Care Team app). If your kiddo (or you as a parent) can’t find the word you’re looking for, you can:
1. Open the Parent app
2. Tap “Language”
3. Search the word and press the green arrow
4. Tap the word and click on the “+” sign to tap “Give a Hint”
5. Then check your kiddo’s Goally device and it will guide them to the word

Word Lab

TIP #3: Use Word Lab. All kiddos can use more language support, which is exactly why we created the WordLab language learning app! In WordLab, Penny the Scientist teaches kiddos their core words using videos, guided teaching, sound production support, and guided learning to help with independence!

Control this directly from the Parent App under the Settings Gear. Check out our tool tip for more info!

Apps that don't need wifi:
-Prescheduled CoPilots
-Mood Tuner
-Timer
-Help
-Talker
-Alarms
-Puzzles
-Balloons
-Moose Reading
-Khan Kids Library
-Scratch JR
-Moose Math
-Pet Bingo


Apps that need an active wifi connection:
-Goal Mine
-Chill Zone
-PIP Academy
-Game Garage
-Weather
-Graffiti Street
-Huevo
-Rewards
-Word Lab
-Khan Academy
-Khan Kids full app
-Starfall

If you make any changes to an app from the Parent App, connect Goally to the internet to see your changes reflected.

You can lock it down under a PIN! Here's how: 1. Open the Care Team app 2. Tap Settings-> System Settings > Tablet Settings: [Device Name]. 3. Tap “Lock Settings on Tablet” to ON.

Goally's apps work together to motivate your child to learn life skills. In CoPilot, kids earn points for every routine they complete. Parents can give points for positive behaviors in The Rules app. Kids can redeem the points they earn for a specific reward, or for game play time in Game Garage! In Mood Tuner, kids earn microphones as they learn how to regulate their bodies.

Here are the steps to creating custom rewards in Care Team App:
1. Open the Goally Parent App
2. Scroll down and tap "Rewards" on the homepage
3. Tap "New Reward"
4. Enter the Reward name (ex: Extra Screen Time)
5. Choose a visual aid and point value
6. Tap "Save Reward"
Check out our How to Make a Custom Reward tool tip for more!

The Rules are good behaviors to set up to catch your kid doing good. Create new rules to award your kid points for doing awesome things! Record & reward those behaviors by tapping the "Record" button in the Parent App.

Your kids can unlock MORE games (through "Deep Space") once they've used Goally for 60 days! Encourage them to stay consistent with their routines so they can unlock new games (including "Stack the Pancakes," "Pop the Bug," & "Hungry Frog") within a few months.

Our Talker app comes with a pre-programmed set of words. You’ll notice that not every word we have available for you to add is on Goally at the start. We have a dictionary of about 3300 words and variations for you to choose from! To Add More Words from Goally's Dictionary...
1. Open your Parent App
2. Tap "Apps" > Gadgets > AAC Talker
3. Tap "Search Goally Dictionary" and search for your word
4. Don't see it? Tap "Create [Word]"
5. Add the word and upload an image
6. You should now be able to find it on your kiddo's Talker.
Check out this tool tip for more info!

Tap the back button on the sleep mode screen and enter your adult PIN code

No. You will need to purchase your Starfall membership directly from their website here in order for you to access your account on Goally.

Try…
1. Logging in & logging out

2. Uninstalling & reinstalling the app (this just means deleting the app off your device and redownloading it!)

3. Disconnecting/reconnecting to wifi (Trying a different wifi is often helpful, too!)

4. Turning off and on your device.

5. If you have another device available, try downloading the app on it to see if the same problem occurs. You can login on multiple devices!

Try...
1. Powering the device off and on
2. Unpair (“log out of”) your device and repair ( “login”). To do this, make sure your device is connected to wifi. Then open the Parent App and navigate to Settings > System Settings. Tap your Tablet Settings > Danger Zone. Your device will reset, and you can log back in.
3. Make sure your Goally has the latest update. On the Goally device, go to Settings > Goally Version > Check for Updates. Make sure you’re connected to wifi so the device can receive any updates it needs to.
4. Try disconnecting and reconnecting from wifi. You can do this by turning the wifi off/on, or by “forgetting” the network and then reconnecting.
5. Still not working? Email [email protected] with videos or photos of what's happening, along with a detailed description of the issue!

Our tablet is small so it can be portable, which means it's got a bit of a smaller battery. If you're running Goally routines consistently, our dedicated tablet will last around 5 hours. If Goally's not being used during the day, our tablet's designed to last from morning to night while sitting idle before needing to be plugged in again.

Turning your brightness down to less than 50% will help conserve the battery a lot. You can also get a portable charger that may help when taking Goally on the fly.

Our 90 day Worry-Free Guarantee means that if your tablet breaks, we'll give you a free replacement! You'll cover the $15 shipping fee; we'll take care of the rest. To get your replacement, send us a photo of your broken tablet. Just tap the "Contact Us" chat icon on our website! If it's been more than 90 days, explain your situation. We offer generous discounts on replacements for families using Goally within the first 8 months.

No problem! Just open your Care Team app and go to Settings -> "My Account." Make sure the address is correct! You should also make sure the address is correct under "[Your Child]'s profile."